Returns & Exchanges

TechCity Online Returns & Exchanges Policy

At TechCity Online, we prioritize customer satisfaction and strive to provide a seamless shopping experience. If you are not completely satisfied with your purchase, you may return or exchange eligible products under the terms outlined below.

1. Return & Exchange Eligibility

• Items must be returned within 7 days of receiving the order.

• Products must be unused, undamaged, and in their original packaging with all accessories and manuals included.

• Items purchased as part of a bundle or promotional offer must be returned together.

• Certain products are non-returnable, including:

  • Software, digital products, and licenses.

  • Consumables such as printer ink, batteries, and storage devices.

  • Special-order or custom-built items.

  • Items marked as “Final Sale” or “Non-Returnable.”

2. Returns for Defective, Damaged, or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please contact us within 24 hours of delivery.

• Provide clear photos and a description of the issue to assist with processing your claim.

• If approved, we will arrange for a replacement, exchange, or full refund.

• TechCity Online covers return shipping costs for defective, damaged, or incorrect items.

3. Exchange Policy

• Exchanges are available for defective or incorrectly shipped items.

• If the replacement item is unavailable, you may opt for a store credit or a refund.

• Exchanges for a different product may be possible, subject to approval and price differences.

4. Return Process

• To initiate a return, contact our support team at [email protected] with your order number and reason for return.

• Once approved, we will provide instructions on how and where to return the item.

• Returns must be securely packaged to prevent damage during transit.

• Upon receipt and inspection of the item, a refund or exchange will be processed within 7 business days.

5. Refunds

• Refunds are processed using the original payment method or as store credit upon request.

• Processing times may vary depending on your payment provider.

• Shipping fees are non-refundable, except for cases involving defective or incorrect items.

6. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a TechCity Online error (defective or incorrect item).

• We recommend using a trackable shipping service to ensure safe delivery.

• TechCity Online is not responsible for lost or damaged returns due to inadequate packaging or shipping issues.

7. Order Cancellations

• Orders can only be canceled if the request is made before dispatch.

• Once an order has been shipped, it must be processed as a return following the standard return policy.

8. Customer Support For any return or exchange inquiries, please contact:

• Email: [email protected]

• Phone: +267 3101005

• Live Chat: Available on our website during business hours.